Frequently Asked Questions

General

What is this platform?

An all-in-one AI-powered productivity platform. Use the web dashboard for multi-model chat, AI agents, and content generation. Or use the desktop app for deeper agent capabilities with workspace isolation, long-term memory, and autonomous pipelines.

Is there a free plan?

Yes. The free plan includes limited access to GenAI Studio, basic AI agents, and a set number of image and music generations per month. See Pricing Plans for details.

Which AI models are available?

The platform supports multiple AI model families:

• Claude (Anthropic) — Opus, Sonnet, Haiku
• GPT (OpenAI) — GPT-5.4, GPT-4o
• Gemini (Google) — Gemini 3.1 Pro, Gemini Flash
• Open Source — DeepSeek, Llama, Mistral (via OpenRouter)

Do I need my own API keys?

For the web platform, API keys are managed by the platform. For the desktop app, you'll need to provide your own API keys for the AI providers you want to use. This gives you full control over costs and provider selection.

Accounts & Teams

What's the difference between a personal and team account?

A personal account is your private workspace — only you can access it. A team account is a shared workspace where you can invite members, assign roles, and collaborate on AI workflows. You can have both.

Can I be part of multiple teams?

Yes. You can belong to multiple team accounts and switch between them using the workspace switcher in the top-left corner.

How do I transfer ownership of a team?

Go to Settings > Team > Members, find the member you want to make the new owner, and select Transfer Ownership. You'll need to confirm this action. Only the current owner can transfer ownership.

Can I delete my account?

Yes. Go to Settings > Account > Danger Zone and click Delete Account. This permanently deletes your account, personal data, and removes you from all teams. This cannot be undone.

AI Features

Are my conversations private?

Yes. Your conversations are only visible to you (or to your team members if you're using a team workspace). Conversations are sent to the selected AI provider for processing but are not used for model training when accessed via API.

Can I use AI features offline?

The desktop app's long-term memory and local embedding model work offline. However, AI chat, agent execution, and content generation require an internet connection to communicate with AI providers.

Why are some AI responses slow?

Response speed depends on several factors:

• Model size — Larger models (Opus, GPT-5.4) are slower but more capable
• Context length — Longer conversations take more time to process
• Provider load — AI providers may have capacity limits during peak usage
• Network speed — Your internet connection affects response time

Tip: Use faster models like Gemini Flash or Claude Haiku for quick tasks.

What happens to my data when using AI?

Your prompts are sent to the AI provider you select (Anthropic, OpenAI, or Google) for processing. The response is returned to the platform. API access typically means your data is not used for model training, but check each provider's terms. See Data Privacy for more details.

Desktop App

Which operating systems are supported?

• macOS — 12 (Monterey) and later
• Linux — Distributions with glibc 2.31+ (Ubuntu 20.04+, Fedora 33+, etc.)
• Windows — Windows 10 and later

Can I use the desktop app without the web platform?

Yes. The desktop app works independently with your own API keys. You don't need a web platform account to use the desktop app's core features.

Where is my data stored in the desktop app?

All data is stored locally on your machine:

• Sessions and messages — SQLite database
• Long-term memories — SQLite with vector index
• Generated files — In your configured workspace directory
• Configuration — JSON files in your home directory

What is workspace isolation?

Workspace isolation means the agent can only read and write files within the directory you designate as your workspace. This is enforced at the OS level (not just application level), so even if the agent tries to access files outside your workspace, the operating system blocks the request.

Billing

Can I switch plans at any time?

Yes. Upgrade or downgrade your plan from Settings > Billing. Upgrades take effect immediately with prorated billing. Downgrades take effect at the end of your current billing cycle.

Is there annual billing?

Yes. Annual billing is available at a discounted rate compared to monthly billing. Switch to annual billing from Settings > Billing.

What payment methods are accepted?

We accept credit and debit cards (Visa, Mastercard, American Express) through our payment processor. Some regions may also support additional payment methods.

Do you offer refunds?

Please contact support for refund requests. We handle these on a case-by-case basis.

Security

Is my data encrypted?

Yes. All data is encrypted in transit (HTTPS/TLS) and sensitive data is encrypted at rest (AES-256-GCM). API keys use additional encryption with per-field unique initialization vectors.

Can the AI agent access my passwords or SSH keys?

No. The desktop app's OS-level sandbox explicitly blocks access to SSH keys, cloud credentials, GPG keys, Docker configs, and other sensitive files. These protections cannot be bypassed by the agent.

Do you have SOC 2 or other compliance certifications?

Contact our sales team for information about compliance certifications and enterprise security features.

How do I report a security vulnerability?

Please report security vulnerabilities responsibly by contacting our security team directly. Do not disclose vulnerabilities publicly before they are addressed.