Jira / Atlassian
Set up the AI-powered Jira Triage Agent to automatically categorize, prioritize, and analyze Jira tickets with root cause analysis.
The Jira integration powers the Jira Triage Agent — an AI that analyzes your Jira tickets, suggests categories and priorities, searches for related code, and provides root cause analysis. Available on the web platform.
What the Triage Agent Does
Ticket Analysis
For each ticket, the agent:
- Categorizes the issue (bug, feature request, task, improvement)
- Recommends priority with a confidence score
- Identifies components affected by the issue
- Suggests labels based on content analysis
Code Search
When a ticket includes error messages or stack traces:
- Searches your Bitbucket repositories for matching code patterns
- Identifies files and functions related to the error
- Provides links to the relevant source code
Root Cause Analysis
For bug reports:
- Analyzes error logs and stack traces
- Correlates with similar past issues
- Suggests potential root causes with reasoning
- Recommends investigation steps
Bulk Triage
Process multiple tickets at once:
- Use JQL queries to select tickets (e.g., "project = MYPROJ AND status = Open AND priority = None")
- The agent processes each ticket and suggests updates
- Review and apply suggestions in bulk
Set Up Jira Integration
Prerequisites
- A Jira Cloud instance
- An Atlassian API token
- Access to the projects you want to triage
Configuration
- Navigate to Settings > Integrations in your team workspace
- Click Connect Jira
- Enter your Atlassian credentials:
- Site URL — Your Jira instance URL (e.g.,
https://yourteam.atlassian.net) - Email — Your Atlassian account email
- API Token — Generate from Atlassian API Tokens
- Site URL — Your Jira instance URL (e.g.,
- Select the Jira projects to enable triage for
- Save and test the connection
Using the Triage Agent
Triage a Single Ticket
- Go to Agents > Jira Triage in the web platform
- Enter a Jira ticket key (e.g.,
PROJ-1234) - The agent analyzes the ticket and provides recommendations
- Review and apply the suggestions
Bulk Triage with JQL
- Go to Agents > Jira Triage
- Enter a JQL query to select tickets
- The agent processes each ticket in the batch
- Review results in the triage dashboard
Keyboard Shortcuts
| Shortcut | Action |
|---|---|
Enter | Start triage for the current ticket |
Tab | Move to the next suggestion |
A | Apply the current suggestion |
S | Skip the current suggestion |
Esc | Cancel triage |
Comparison with Atlassian Rovo
| Feature | Our Triage Agent | Atlassian Rovo |
|---|---|---|
| AI Models | Claude, GPT, Gemini | Atlassian Intelligence |
| Code Search | Bitbucket integration | Confluence only |
| Root Cause Analysis | Stack trace analysis | Limited |
| Bulk Triage | JQL-based batch processing | Individual tickets |
| Custom Rules | Configurable via prompts | Fixed rules |
| Cost | Included in your plan | Separate Rovo subscription |
Tips
- Write descriptive tickets — The more context in the ticket, the better the triage results
- Include stack traces — Error logs and stack traces significantly improve root cause analysis
- Start with a small batch — Test bulk triage with 10-20 tickets before processing large backlogs
- Review before applying — Always review the agent's suggestions before applying them to tickets